[NinePM]

Great to hear from other people and no great that you have the same story as many of people do... As a matter of fact, I just have the customer who also has Smooth 9.2P and the thing is sgutting off, I checked before the service call and informed that parts are not available for this unit but she really loves her unit and wanted us at least to take a look at it. So technician determines that it would need a new deck and running belt, I again checked with Smooth and they sent me to Keys (which I had such a horrible overall experience...they said they would probably be able to get the deck but it is not ins stock...and knowing Keys I did not place the order and notified customer that parts are not available... Customer found treadmilldoctor and purchased a new deck and belt from them, first thing the deck was the wrong size and no holes, the belt was also incorrect size, customer provided measurments and finally seems like she got the right parts this time and paid a LOT of money for the parts...now the thing is that after 15 minutes it is making horrible noise...(deck and belt still has not been replaced)...possibly the drive motor which still would be under warranty, or little chance that it would be the rollers (I'd assume they would make noise right away), so she hopes that is the motor because as she was talking to Smooth ppl sounds like they rebuild the drive motors, also a guy at Smooth rebuilds the rollers. So we still might be able to fix the tread if there's nothing else to it, seems like no way back already after spending so much money...
just wanted to share :roll: